Complex systems, in plain language.

I spend my days designing agents that have to make sense to real people: what the agent knows, what it may say, and whether the person on the other end actually understands. Each essay here takes one concept from AI systems and explains why it matters to a business, without the jargon and without the hype. Building an agent around how humans think and explaining a system in plain language turn out to be the same skill. So if something here is not clear, that is my failure, not yours.